Product Return Policy Information
Intermec understands that at times products may be required to be returned for credit, exchange or repair. This policy outlines Intermec’s policies and processes to follow for these various types of returns.
If you made a purchase from one of our partners, check the packing slip or the partner's Web site for return or exchange information. Items purchased from a partner may not be returned or exchanged through the Intermec return center with the exception of warranty claims.
This policy applies only to Intermec manufactured products. Refer to ProductLinks section below for returns of non-Intermec manufactured products.
Issuance of a Return Authorization number from Intermec does not constitute a guarantee of full or partial refund or exchange to the customer. Intermec reserves the right to make the final determination of refund allowance upon inspection of product received.
Products being Returned for Warranty
Intermec warrants its products to be free from defects in material and workmanship under normal use and service. Refer to Intermec Warranty at www.intermec.com for full details. If the products warranty period has expired or the product is not covered by a Medallion Service contract, it will be repaired at standard time and material rates.
New Products not being Returned for Warranty
New products that are unused and complete with all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories, and any other documentation included with the original shipment, may be returned for a credit or product exchange upon prior authorization by Intermec. The purchaser must call Intermec Customer Service prior to returning the goods to request a return authorization. Goods received without a return authorization will be rejected and the product will be returned to customer via surface transportation, freight collect.
A restocking fee will be assessed as a percent of invoiced product cost. Below are the timelines for requesting a Return Authorization from Intermec and also the associated restocking fee. All days referenced are calendar days:
- Within 15 days of invoice date: 2.5%
- Within 16-30 days of invoice date: 15%
- Within 31-60 days of invoice date: 20%
- 61 days or greater of invoice date: Refer to Used Products section
Intermec reserves the right to reject credit or exchange requests for product that is no longer manufactured or offered for sale by Intermec. In addition Intermec reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.
Used Products not being Returned for Warranty
Used products or new products purchased greater than 60 days from invoice date may be returned for consideration of a partial refund upon prior authorization by Intermec. The purchaser must call Intermec Customer Service prior to returning the goods to request a return authorization. The restocking fee will be determined by Intermec after inspection of the product. Upon receipt of the product, Intermec will evaluate it and provide customer with an estimate of allowable refund, if any. If customer rejects refund estimate or Intermec cannot offer a refund, the product will be returned to customer via surface transportation, freight collect.
ProductLinks (non-Intermec Manufactured Products)
ProductLinks product purchased through Intermec’s price guide is subject to the warranty and return policies of the individual vendor. Intermec will request a return authorization on the customer’s behalf if request is made within 30 days of invoice date. All returns of ProductLinks product must be shipped to the ProductLinks vendor, not Intermec.
Requesting a Return or Exchange
1. The first step to return or exchange a product to Intermec for any of the above reasons is to request a return authorization (RA) number by contacting Intermec Customer Service at 800-755-5505. Please have the following information available to provide to the Customer Service Representative. At a minimum, Intermec cannot process a return request without the required information listed below:
- Contact name, phone number, and email address
- Company name, street address, city, state/province, zip/postal code, country
- Company PO number for the order
- Original Intermec invoice date and number
- Intermec sales order number (listed on invoice)
- Your Intermec customer number (listed on invoice)
- Intermec product part number, quantity, and serial number for each product being requested for return
2. Once request is approved, Intermec Customer Service will contact Customer to provide the RA number and return instructions, including shipping address.
3. General Return Instructions.
RA numbers are valid for 30 days from date of issue and for only the specific product part numbers, serial numbers, and quantities listed on the RA. Any products received by Intermec after the 30-day valid dates of the RA or which were not included on the RA will automatically be refused and returned to the customer via surface transportation, freight collect.
All shipments returned to Intermec require that the RA number be clearly marked on the outside of the packaging and the accompanying paperwork included or the shipment will be refused and returned to the customer via surface transportation, freight collect.
All products being returned as new must be 100% complete with all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Intermec reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.
Customer is solely responsible for insuring the products for return.
