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Product Return Policy Information

Return Policy (PDF) »

Intermec understands that at times products may be required to be returned for credit, exchange or repair. This policy outlines Intermec’s policies and processes to follow for these various types of returns.

If you made a purchase from one of our partners, check the packing slip or the partner's Web site for return or exchange information. Items purchased from a partner may not be returned or exchanged through the Intermec return center with the exception of warranty claims.

This policy applies only to Intermec manufactured products and media. Refer to MEDIA PRODUCTS sections below for the specific requirements to return Intermec media products. Refer to PRODUCTLINKS section below for returns of non-Intermec manufactured products. Special Order / Custom products are not covered in the Intermec Return policy; contact your Intermec Sales Account Manager for details.

Issuance of a Return Authorization number from Intermec does not constitute a guarantee of full or partial refund or exchange to the customer. Intermec reserves the right to make the final determination of refund allowance upon inspection of product received.

Products being Returned for Warranty
Intermec warrants its products to be free from defects in material and workmanship under normal use and service. If the product’s warranty period has expired or the product is not covered by a Medallion Service contract, it will be repaired at standard time and material rates.

Refer to Intermec Warranty at www.intermec.com/support/returns_repairs/warranty/index.aspx for full details.

New Products being Returned for Credit or Warranty
New, non-special order / custom products that are unused and complete with all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories, and any other documentation included with the original shipment, may be returned for a credit or warranty repair/replacement upon prior authorization by Intermec. The purchaser must call Intermec Customer Service prior to returning the goods to request a return authorization. Goods received without a return authorization will be rejected and the product will be returned to customer via surface transportation, freight collect. A restocking fee will be assessed as a percent of invoiced product cost as follows:

Timeframe* for requesting a Return Authorization from Intermec Restocking fee to be assessed as a percentage of invoiced product cost
Within 15 days of invoice date 2.5%
Within 16-30 days of invoice date 15%
Within 31-60 days of invoice date 20%
61 days or greater of invoice date Refer to Used Products section

* All days referenced in this document are calendar days

Intermec reserves the right to reject credit or exchange requests for product that is no longer manufactured or offered for sale by Intermec. In addition, Intermec reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.

Used Products being Returned for Credit
Used products, or new products that are more than 60 days from invoice date may be returned for consideration of a partial refund upon prior authorization by Intermec. The purchaser must call Intermec Customer Service prior to returning the goods to request a return authorization. The restocking fee will be determined by Intermec after inspection of the product. Upon receipt of the product, Intermec will evaluate it and provide customer with an estimate of allowable refund, if any. If customer rejects refund estimate or Intermec cannot offer a refund, the product will be returned to customer via surface transportation, freight collect.

Media Products being Returned for Warranty
Intermec warrants its media products to be free from defects in material and workmanship under normal use and service. Intermec will consider a warranty return of media after evaluation of representative samples from the media order. If the product’s warranty period has expired, no return will be considered.

For Warranty details seewww.intermec.com/support/returns_repairs/warranty/index.aspx.

Media Products being Returned for Credit or Exchange
Intermec media products that are unused and complete with all original manufacturer boxes and packing materials may be returned for a credit or product exchange upon prior authorization by Intermec. The purchaser must obtain a return authorization from Intermec Customer Service prior to returning the goods. Goods received without a return authorization will be rejected and the product will be returned to customer via surface transportation, freight collect.

A flat 20% restocking fee will be assessed as a percent of invoiced product cost for all returns. Requests for return must be made within the timeframes specified below:

Timeframe* for requesting a Return Authorization from Intermec

Intermec Media Product
Within 90 days of invoice date Custom or Pre-Print
Within 180 days of invoice date Take-from-Stock

* All days referenced in this document are calendar days

Returns of special order / custom media product for non-quality issues will require that customer place a new order for replacement product and take possession of such product within 90 days of order date. Return or replacement of bundled media paks requires that the complete bundle pack be returned or replaced; returns of partial bundle paks will not be allowed.

Intermec reserves the right to reject credit or exchange requests for product that is no longer manufactured or offered for sale by Intermec. In addition Intermec reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.

ProductLinks (Non-Intermec Manufactured Products)
ProductLinks product purchased through Intermec’s price guide is subject to the warranty and return policies of the individual vendor. Intermec will request a return authorization on the customer’s behalf if request is made within 30 days of invoice date. All returns of ProductLinks product must be shipped to the ProductLinks vendor, not Intermec.

Requesting a Return or Exchange
1. The first step to return or exchange a product to Intermec for any of the above reasons is to request a return authorization (RA) number by contacting Intermec Customer Service through one of the regional phone numbers listed below:

Region Phone Number
Asia Pacific, Australia/New Zealand Asia: (+65) 6303 2100
Australia/New Zealand: 1300 30 44 68
Europe, Middle East, Africa Benelux: (+31) (0) 24 3723107
Denmark: (+45) 823 328 32
Eastern Europe: (+49) 69 29993 295
France: (+33) (0) 1 70 48 00 66
Germany: (+49) 0800 000 1153
Italy: (+39) 02 3859 1252
MEA: (+44) 207 660 03 46
Norway: (+47) 23 50 04 50
Spain & Portugal: (+34) 900 902212
Sweden & Finland: (+46) (0) 8 51 99 23 90
UK: (+44) (0) 207 660 03 46
Central & South America Mexico & Central America: (+55) 35 3629 9000
South America: (+55) 35 3629 9000
North America Canada: 800 268 6936
USA: 800 755 5505
Media Please refer to the phone number that was provided with the original shipment or contact the applicable regional Customer Service team listed above

Please have the following information available to provide to the Customer Service Representative. At a minimum, Intermec cannot process a return request without the required information listed below:

  • Contact name, phone number, and email address
  • Company name, street address, city, state/province, zip/postal code, country
  • Company PO number for the order
  • Original Intermec invoice date and number
  • Intermec sales order number (listed on invoice)
  • Your Intermec customer number (listed on invoice)
  • Intermec product part number, quantity, and serial number for each product being requested for return

2. Once request is approved, Intermec Customer Service will contact Customer to provide the RA number and return instructions, including shipping address.

3. General Return Instructions.

  • RA numbers are valid for 30 days from date of issue and for only the specific product part numbers, serial numbers, and quantities listed on the RA. Any products received by Intermec after the 30-day valid dates of the RA or which were not included on the RA will automatically be refused and returned to the customer via surface transportation, freight collect.
  • All shipments returned to Intermec require that the RA number be clearly visible on the outside of the shipping container and the accompanying paperwork included, or the shipment will be refused and returned to the customer via surface transportation, freight collect.
  • Shipments from outside the U.S. must reference country of origin for each part being returned; please refer to the original Intermec commercial invoice or contact Intermec Customer Service to obtain country of origin information.
  • All products being returned as new must be 100% complete with all original manufacturer boxes and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Intermec reserves the right to deduct the cost of repairs, replacement of any missing items or other reasonable costs required to return the goods to a saleable condition. This will be in addition to applicable restocking fees.
  • Customer is solely responsible for insuring the products for return.
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