Discontinued Products

The Intermec End-of-Life (EOL) Process

Products reach the end of their product life cycle for a number of reasons. Market demands may have changed, new technology may drive product changes, or the products may simply have matured over time and have been replaced by functionally richer technology. Any of these circumstances may cause a particular product to be discontinued and thereby reach the End-of-Life (EOL) stage in its life cycle.

Intermec recognizes that the EOL process often prompts companies to consider the role of Intermec products in their business environment. With that in mind, we have developed this website section to help customers manage their EOL transitions, and to provide a better understanding of the assistance that Intermec can offer, including assistance in migrating to alternative Intermec products and solutions.

Discontinued Product Definitions

End-of-Life or EOL: This refers to the entire process for managing products that are at the end of their Product Life Cycle. Retired products first move into an End-of-Build phase, and then they eventually reach their final End-of-Service phase.

End-of-Build or EOB: This refers to products that are no longer manufactured by Intermec. In some circumstances, customers can still order EOB products in small quantities from remaining inventory, but typically, EOB products are no longer available to order.

End-of-Service or EOS: This refers to products that are no longer serviced by Intermec. EOS products have typically been retired for many years; very few customers still use EOS products.

Support for Discontinued Products

Intermec recognizes that just because a product is retired from production doesn't mean that product goes out of use. We want to ensure that you can find all the support you need for every Intermec product in your business, including those that have reached their end-of-life status.

To find out which Intermec products have been retired, their current end-of-life status, and their recommended replacements, please see the additional tabs in this Discontinued Products section.

To access other support for any Intermec product, whether current or discontinued, please see the navigation links at upper left, where you can access our product knowledge base known as Knowledge Central, Product Downloads, User Manuals, and more. Please visit the main Support page for descriptions of all the support options available.

If you are unable to locate the support information you are looking for, please contact Customer Support: 1-800-755-5505.

However, please note that telephone support may not be available for End-of-Service products – if you are seeking information on an EOS product, we recommend searching Knowledge Central.