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Support Services

Secure Your Investment with Comprehensive Medallion Support Coverage

Intermec Support Services offer an industry-leading suite of interactive technical support and service-program choices, led by Intermec Medallion® services, to ensure seamless coverage for your entire solution set. Intermec Medallion Service programs deliver the highest levels of productivity, device reliability, and uptime. Medallion Service is available in over 70 countries with global pricing and global standards of quality.

To learn more about Intermec Support Services and the Medallion Service programs, visit the webpages below or download the Medallion Support Services Brochure (PDF).

During 2011, Intermec consolidated their EMEA customer service operations into two main repair centres. Designed to handle in excess of 2500 repairs per day, and with over 500 staff, the repair facilities host state of the art equipment and are quality controlled to both ISO 9001 and 14001 standards. This video will take you on a detailed journey of our repair centres and provide you with a unique insight into the repair process for your devices.
Download the Intermec EMEA Repair Facilities video (WMV) »

  • Medallion® Support Services
    Medallion® Support Services »
    Intermec's award-winning suite of service programs, led by Medallion services, offers comprehensive, high-quality depot-repair and onsite-repair options.
  • Technical Support Services
    Technical Support Services »
    Comprehensive Web-based and telephone Technical Support Services assist with the prompt resolution of product and system configuration issues.
  • Billable Repair Services
    Billable Repair Services »
    In addition to Medallion service programs, Intermec also offers billable repairs – such as flat-rate repairs and time-and-materials repairs – for equipment not covered by service plans.
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