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Repair Services

Intermec's comprehensive suite of industry-leading, post-implementation Repair Services bridges productivity gaps to ensure business continuity, worker productivity and protection of technology investments. With both depot repair and onsite service options, Intermec Repair Services helps maximize technology investments and minimize costs throughout their deployment. Our tiered offering provides exceptional value and meets business specific requirements.

Download the Global Repair Service Options Flyer (PDF)»

Download the Global Repair Services Brochure (PDF)»

  • Medallion® Services – The Industry Gold Standard
    Medallion® Services – The Industry Gold Standard
    The Medallion® portfolio ensures the highest levels of productivity, device reliability and uptime.  With depot and onsite options, Medallion® provides committed response times and pricing terms, and extends Intermec Standard Warranties.
  • Depot Repair Options
    Depot Repair Options
    Both the Medallion® Silver (2-business day) and Bronze (5-business day) Depot Service Plans ensure that critical data collection devices are repaired and tested to exacting factory standards and failed components are replaced.
  • Medallion® Silver Replacement
    Medallion® Silver Replacement
    Medallion® Silver Replacement (overnight exchange) provides “on-demand” distribution of customer owned spare devices when deployed units are taken offline for repair.  Intermec Medallion® Complete Service Plans are included.
  • Medallion® Complete (PDF)
    Medallion® Complete (PDF) »
    Intermec's Medallion® Complete service is available globally at the time of equipment purchase.  With pre-paid 3- or 5-year options, Medallion® Complete protects against product defects, wear, failures and work related user damage.
  • Onsite Repair Plans
    Onsite Repair Plans
    Intermec's Platinum (next business day) and Gold (second business day) onsite Medallion® Service Plans are available in the USA within 150 miles of the nearest Intermec-authorized field office.
  • Multi-Vendor Product (MVP) Service Plan
    Multi-Vendor Product (MVP) Service Plan
    Intermec's MVP Program provides service for select non-Intermec products (printers, scanners, terminals & RF network products). Under the MVP Program both Gold and Bronze Medallion® Service Plans are available.