Preventive Maintenance

• Periodic health check per customer's preferred schedule
• Allows customer staff to focus on revenue-generating activities
• Prevents problems from occurring or from growing into large, unmanageable issues
• WLAN option allows for monitoring and maintenance of networks to which Intermec devices may be connected
• When paired with Medallion® Service Contracts, customers are freed from worries about any problems that may require unbudgeted repairs

SiteCare^SM Preventive Maintenance health check provides for the periodic onsite visit by an Intermec technician to inventory, monitor and apply preventive maintenance actions to a customer's critical data collection devices, and, at the customer's paid option, any wireless infrastructure consisting of those Intermec devices. This service is especially valuable for large numbers of devices deployed over large, multi-site facilities.

Voice of the Customer

"I am just telling the story for our Memphis facility, but all Avery Dennison distribution centers are set up the same way, and we use the same equipment and services in our manufacturing facilities too. It is a fantastic arrangement we have. It gives us all peace of mind . . . The Intermec SiteCare team ensures that all our wireless radio equipment is functioning properly, plus they relieve the site coordinator from the chore of taking inventory. Without SiteCare, I would be tracking all the facility’s radio frequency equipment -and Avery Dennison needs me elsewhere, taking care of my job . . . I would say that with SiteCare, we save at least four man-days per site per year in inventory tasks alone. Those days are a huge relief to us . . .A side benefit of using Site Care is that it allows this facility to meet several Sarbanes-Oxley controls as directed by the Avery Dennison corporate office. The inventory work they do allows us to meet the wireless network equipment and asset accountability control, and the 'mini' site surveys ensure that there are no unauthorized access points attached to our network. Also, security settings are verified on all access points. All of these services help us to meet Sarbanes-Oxley controls . . . When the SiteCare team is on the premises, they never have to be supervised. They just go out and get the job done . . . If we have any issues between SiteCare team visits or if one comes up while they are here, the team expedites a resolution to the problem, brings spare parts or sources any new parts that we might need to fix or expand the network . . . Also, the team acts as a conduit to Avery Dennison's engineering staff, highlighting anything specific that may require their attention . . . This kind of attention lets us know that Intermec is taking care of us."
—Jim Conger, IT Coordinator, Memphis Facility, Avery Dennison.

Supporting Links

• Services and Support Programs (PDF) »
• Support Services Brochure (PDF) »

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