On Site Plans

• Direct savings when compared to per-incident repair pricing
• Indirect savings on long-term ownership costs by extending the useful life of repaired devices
• Unrestricted telephone-based support
• In the USA, Medallion® customers can apply for Return Authorizations, and view a variety of contract-related online reports 24/7
• A variety of contract repair plans and coverage options
• Built in price protection
• 90-day warranty on repairs
• Industry-leading repair performance and quality
• Only Intermec factory-trained personnel working with authorized parts, test fixtures and procedures
• Committed response times
• Offered up to 150 miles (241km) – where available
• Unmatched performance-to-contract levels

Intermec’s Medallion On Site Service Contract plans are available at the "Platinum" and "Gold" commitment levels. The Platinum plan provides for a next-business-day onsite response schedule, and Gold offers a second-business-day response.Both the Platinum and the Gold versions of our plans ensure that critical data collection devices are repaired or replaced (at Intermec’s option), tested, and readied for operation as quickly as possible. The commitment clock starts from the business day the customer request is received, if it is received before 5PM, local time. Otherwise, the clock starts the next business day. Repairs are warranted for 90 days, and performed to exacting factory standards, using Intermec authorized parts and procedures. Where available, On Site Plans serve customer locations up to 150 miles (approximately 241km) from the nearest authorized Intermec field service office.

Investment Protection

With locked-in pricing Medallion Service Contracts offer insurance against unanticipated repair costs. Medallion standard coverage (coverage of defects, wear, and component failures), is the best in the industry.

Supporting Links

• Services and Support Programs (PDF) »
• Support Services Brochure (PDF) »

Some services may not be available in your location. Please check with your local service representative for availability.