Service Overview
- Three years of locked in price protection
- Insurance against unbudgeted repair costs
- Direct savings when compared to per-incident repair pricing
- Indirect savings on long-term ownership costs by returning repaired units to factory operation specifications
- Unrestricted phone-based telephone support
- In the USA, Medallion® customers can apply for Return Authorizations, and view a variety of contract-related reports online 24/7
- A variety of contract repair plans and coverage options
- 90-day warranty on repairs
- Committed turnaround and response times
- Unmatched performance-to-contract levels
Medallion Complete provides a level of coverage beyond standard service contracts. Whereas standard contracts traditionally provide coverage for defects and failures in components and parts, Medallion Complete coverage defects and failures, but also workplace-related damage to critical data collection devices. Medallion Complete is automatically applied to devices when a 3-year Medallion Depot Service Contract plan (“Silver” or “Bronze”) or an Overnight Replacement contract (“Silver Replacement) is purchased within 30 days of the purchase of the equipment to be covered. Medallion Complete coverage comes at no extra charge.
Investment Protection
Even under the best of operating conditions, accidents can happen. With the purchase of a 3-year Medallion Service Contract Depot Plan within 30 days of purchase of the equipment to be covered Medallion Complete-eligible devices automatically receive the benefits of worry-free coverage against defects, failures and workplace-related damage – at no additional expense over standard Medallion coverage.With a three-year Medallion Complete agreement on eligible equipment, customers pay nothing beyond the price of the contract for repairs on covered devices for the life of the contract.Medallion Complete agreements include a variety of depot plans and an overnight advance spares replacement program, all with an unmatched 90-day guarantee on repairs:
- Bronze 5-business-day turnaround plan
- Silver 2-business-day turnaround plan
- Silver Replacement Overnight Spares plan
Customer business-critical devices are repaired and tested to exacting factory standards and returned on committed schedules. Intermec offers Medallion Complete in the major markets of North America, Latin America, Europe and Asia Pacific.
Supporting Links
Some services may not be available in your location. Please check with your local service representative for availability.
How to Buy
- Contact Us by Email. An Intermec expert will contact you within two business days.
- Find a Partner. Buy through an Intermec reseller.
- Call 1-800-755-5505. Speak with an Intermec representative.
Industry Applications
Case Studies
White Papers
- How Professional Services Add Value to RFID Projects
Download PDF »
- How Professional Services Add Value to RFID Projects
- It Pays to Understand Total Cost of Ownership
Download PDF »
- It Pays to Understand Total Cost of Ownership
