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Medallion Complete Coverage

The Medallion® Complete Program offers the highest level of protection for critical data-collection and mobile-computing devices, going beyond wear-and-tear coverage to include protection from accidental damage.

Service Profile

Medallion® Complete Provides the Ultimate in Investment Protection

Medallion Complete provides comprehensive coverage of product defects, wear and tear, failures, and any damage sustained while being used as intended in the work environment. With a 3-year or 5-year Medallion Complete service plan, no additional costs beyond the plan enrollment are incurred for service on covered devices, and eligible accessories that are included with equipment sent to the depot for service (including damaged styluses, battery-door covers, screen protectors, hand straps, or clips).

Medallion Complete is the comprehensive support solution for the Intermec 70 Series mobile computers; the CK3, CK61B, CN3, CN4, and CN50 mobile computers; the CV30A, CV41, CV60C, and CV61 fixed-mount computers; the SR30, SR51C, SR60, and SR61 bar code scanners; the 6822, PB21, PB22, PB31, PB32, PB50, and PB51 mobile printers; and all fixed and desktop printers.

Features and Benefits

  • Medallion Complete coverage must be purchased within 30 days of equipment purchase
  • Comprehensive coverage – including device replacement
  • Coverage for select accessories
  • Day One multi-year pricing for lower annualized costs
  • Three years or five years of locked-in service-price protection
  • Options for overnight and 2-day service levels
  • Cleaning and preventive maintenance
  • Telephone-based technical support
  • Convenient online Return Authorization requests and access to online service-history reports

Best-in-Class Service

Choose the service level that best fits your business needs:

Silver and Bronze Service
Both the Silver service (2 business days) and the Bronze service (5 business days) options are in-depot services that ensure your critical data-collection devices are serviced and tested quickly and effectively. No other company offers a faster depot turnaround than Intermec's Silver service option (2 business days).

Medallion Silver Replacement: Your Equipment "On Demand"
Upgrading to Silver Replacement service provides overnight replacement of a defective device. Once the device is received at the depot, it will be serviced and returned to the customer-owned and Intermec-managed inventory within 5 business days.

Service Comparison


Medallion Complete Service Comparison

A Global Partner, Delivering Best-in-Class Services and Support

Intermec Global Services provides customers and partners a global point of contact for best-in-class repair, support, education, advanced, and managed services. We deliver business-continuity expertise. From evaluation to integration and implementation, Intermec Global Services helps deliver a total customer solution for managing, controlling, optimizing, and securing devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies and systems.

Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Intermec offers Medallion Complete in the major markets of North America, Latin America, Europe and Asia Pacific. Some services may not be available in your location. Please check with your local service representative for availability.

How to Buy
  1. Contact Sales
  2. Find a Partner
  3. Call 1-800-934-3163
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