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INcontrol – INsync

Ensure network devices remain online and productive: Intermec INsync delivers comprehensive remote device-management capabilities, including full asset monitoring and management, messaging, lifecycle support, and an extensive database of reports.

Service Profile

Full Management of Remote Devices with INsync

INsync will help keep your wireless assets INcontrol, and delivers full lifecycle support. Key capabilities include:
  • Asset Monitoring, Alerting and Reporting, and Asset Management
  • Automated software deployment and configuration
  • Advanced troubleshooting and resolution status
  • Over-the-air provisioning
  • Remote lock and wipe of lost or stolen devices
  • Priority access to INcommand Center via 800 number
  • Historical metrics to base upgrade and replacement decisions


  • Note — "Try it Now" licensing is available for each of the INcontrol solution components, providing trial usage of these higher-tier solution features for a limited period of time.

INsync Keeps Your Wireless Assets INcontrol

As an IT leader, you understand the importance of securing, monitoring and managing your wireless devices – and the potential costs associated with not having an effective strategy to do so. Mobile and wireless investments – as well their management – need to be more strategic as an organization's mobile workforce grows. Limited internal resources and security policy management make outsourcing a cost-effective and highly effective option. With decades of experience in wireless solutions, Intermec can help.

Intermec delivers comprehensive remote device management through its INcontrol managed services portfolio. With INcontrol INsync, you receive all the benefits of robust device management services for a minimal per device investment. INsync delivers complete device visibility, priority support through the Intermec INcontrol Center, advanced troubleshooting, remote diagnostics and robust reporting capabilities.

INsync allows Intermec to proactively monitor wireless devices and ensure all devices are configured to your specifications. Software updates, patches and routine maintenance can be managed device-by-device or at customer defined intervals. More in-depth device statistics are also available through the Web-based INcontrol Console, including owner, usage statistics and status.

INsync also provides the ability to remotely troubleshoot and resolve device issues no matter their location – in-premise or out in the field*. Screen shots can be captured and stored for later reference and the INcontrol Console allows for the storage of historical device data, site design layouts, building network documents and user manuals.

The interactive components of INsync make it a truly powerful device management solution. The INcontrol Console's collaborative interface allows the INcontrol technical team to grant temporary access to third party software vendors so they can troubleshoot in real time. It also accommodates a number of Intermec experts the same device-level access for quicker resolution of identified issues.


* Device must be connected via LAN, WLAN, or WWAN.

Are You INcontrol of Your Assets?

INsync is just one of three integrated device management solutions that make up the Intermec INcontrol managed services portfolio. INcontrol consists of INview, INsync and INcommand, and provides IT and Operations managers with improved visibility, intelligence, real-time monitoring and customized management of device and network components via an interactive, Web-based Command Console.

Some services may not be available in your location. Please check with your local service representative for availability.

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