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Case Studies

Nacex Selects the Intermec CS40 for It's New Nacex.shop Project

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“The CS40 is an ideal device for our Nacex. shop project where it is used to scan and capture a customer’s signature.” - Paco Ontiveros, IT Manager, Nacex

A long-standing Intermec customer, Nacex once again turned to Intermec to support their Nacex.shop operationsNacex, a Logista Group Company, specializes in parcel and courier services and operates in Spain and Portugal with 29 regional centres, 300+ franchises and 1,400 vehicles. The company delivers more than 14 million parcels per year. In November 2011, they launched Nacex.shop – a new service focused on addressing the requirements of electronic commerce platforms, on-line commerce sites and mail order companies.

Nacex.shop allows customers to pick up and drop off parcels from the Nacex points (franchises) as well as from a wide list of newsagents, books shops and other convenience stores. This offers a more flexible and inexpensive alternative to traditional home delivery services, as it allows customers to pick up their items at locations closer to their home or work.

A long-standing Intermec customer, Nacex once again turned to Intermec to support their Nacex.shop operations.

The company selected Intermec CS40 mobile computers to support the delivery of these new services at their franchising locations, and Intermec Partner, JSV Informatica y Comunicaciones, was selected by Nacex to deploy, integrate and configure the solution.

The Intermec CS40

Nacex has deployed 750 Intermec CS40 mobile computers to date. Half of these are being used to manage the new service in its new franchises and the remainder used in other areas of the company including picking and delivery applications.

"Nacex has been working with Intermec for many years and its technology and devices, including the CN3 which we already utilize, have always provided us with great results," said Paco Ontiveros, IT Manager at Nacex."The CS40 is an ideal device for our Nacex.shop project where it is used to scan and capture a customer’s signature. It combines powerful performance, ease of use and lightness, making it the ideal solution for our franchises."

“We are in when you are not”

Jordi Llauradó, Development Manager at Nacex, said the rationale for launching the new service is to support the customer’s needs.

"Any parcel company has a common problem to solve - what to do when the customer is not at home. Most people leave their homes early in the morning and come back after 7 or 8 p.m.," said Llauradó. "This issue usually creates a string of new challenges, such as making calls to set up a new time to re-deliver the customer’s package, the need to transport the item back to our delivery points to be picked up by the customer, or the need to deliver it on another day. When we thought about the ways to improve this, we realized that we could not only use our existing network, but also other channels already used by our parent company Grupo Logista."

Grupo Logista delivers newspapers, magazines and books across Spain and has thousands of delivery points in the country.

"Nacex.shop was born with the aim to optimize both networks in order to provide our customers with a new choice to pick up their items at alternative locations closer to their home or work places, such as newsagents, bookshops and other convenience stores," said Llauradó.

"Nacex.shop also gives our customers more flexibility, time and the ability to pick up their items on weekends and bank holidays."

"Because the Nacex.shop service is not a 24-hour delivery service, we can offer a more cost-effective service to our customers, as customers who buy online don’t usually need their packages by next day," said Ontiveros. "However, they do demand more flexibility and convenience, and find value in the service being delivered close to their homes or offices."

E-commerce platforms

NACEX.shop is capitalizing on the continuing rise of online shopping and strives to meet the needs of e-commerce companies in Spain.

"It’s crucial that e-commerce providers and online shops can integrate their web pages and delivery system with all the locations we have, sorted by post codes, which enables the end-customer to choose the most convenient point from where they can collect their packages. It’s as simple as that," said Llauradó.

Nacex.shop has created substantial database to update e-commerce platforms and end-users with the pick-up sites and their main features including opening hours and vacation periods. Another key service, which adds an additional revenue stream for the franchises, is the fact that customers can also drop off their parcels to be sent from these locations as well.

Additionally, Nacex and Nacex.shop are using the same technology platform and applications, ensuring that any delivery made by Nacex.shop has same quality standards, warranty, security and traceability as Nacex. Nacex.shop also uses the same notification, proof-of-delivery and location systems.

Currently, the new service is only available in mainland Spain (not islands) and aims to be available at more than 1,000 locations. Around 300 of these locations are the current Nacex delivery sites (mostly franchises) with the remaining 700 being shops. The company aims to have the entire network set up by the end of 2012.