Intermec Research Shows Distribution Center Managers are Unprepared for Costly Post-Holiday Returns19 December 2012 EVERETT, Washington, USA
More than half of organizations surveyed do not have the right processes in place to deal with 'the most challenging time of year'
The survey of 250 supply chain and distribution center managers in
Adoption of 'reverse logistics' in the supply chain:
- 44 percent of distribution center managers admit that managing returned goods is a pain point within the business.
- Nearly 60 percent (57%) of distribution center managers experienced challenges when managing returned goods last year and have started to identify changes needed to get returned stock back into the supply chain as soon as possible.
- To combat this increasing strain of returned goods and minimize the impact of the holiday season to the bottom line, 60 percent of distribution center managers are turning to 'reverse logistics' - the reverse management of stock to get items back into the supply chain as soon as possible.
Meeting short-term demands of the holiday season:
- For many businesses, the holiday season provides unique challenges when compared to any other time of the year. Nearly two-thirds (61%) of managers identified this period as the most 'challenging'.
- To address short-term requirements during this busy period, 45 percent of warehouse managers view the leasing of hardware - also known as Hardware as a Service (HaaS) - as a cost-effective hardware solution for managing the peaks of service.
- With 72 percent of managers citing multifunctional devices as critical to ensuring worker flexibility and performance, HaaS is becoming an increasingly popular alternative for businesses looking to increase short term mobility.
About the Research:
The research sampled 250 senior supply chain managers at organisations of over 500 employees, spanning industries including retail, manufacturing, distribution, transport, chemicals, logistics, pharmaceuticals, wholesale and FMCG.
The research was commissioned by
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