Wall-to-Wall Vocollect Voice Warehouse Solution Transforms Glanbia plc Distribution Operations with Double-Digit Improvements31 May 2012 PITTSBURGH, Pennsylvania, USA
60 percent productivity improvement in food warehouse; 95 percent improvement in milk warehouse; 75 percent accuracy improvement
Using voice as a multi-workflow solution has addressed many key business
Established in 1997 from the merger of two of Ireland’s leading publicly
traded dairy food companies,
Several years ago, Glanbia’s distribution operation decided to undertake
a major review of its processes and costs.
The need to improve operational efficiencies and address these business challenges drove Glanbia’s decision to implement more advanced technology in its warehouse and to automate distribution workflows with voice.
Working closely with
Major process improvements through voice
Before the deployment of Vocollect Voice by Heavey RF, the company was challenged with spending significant time proving orders arrived correctly at the warehouse. Using voice, warehouse workers speak the carrier numbers on the incoming load into the headset and the voice system directs them to the area where the goods should be stored. Additionally, at the point of receiving the goods the worker can change the storage location as required.
Voice is also used for the truck-loading and loading-out processes for independent agents. The hands-free/eyes-free nature of the voice system allows workers to keep the trolleys moving to the right areas without pausing to check screens or push buttons. Employees log on to the loading function with voice and are directed to the loading area, asked for the delivery docket number, and then confirm the number back to the system.
Before the voice rollout, one
Prior to the implementation of voice,
Another area of improvement is in worker flexibility. With paper, most workers could only perform one warehouse function, making it challenging to support peak periods. With the ability to interleave tasks through voice, today there is rarely any workflow downtime. Also, to cope with seasonality in the business, workers can work across multiple warehouses.
“Beyond the considerable bottom-line impact of improved labor management
and better work processes with Vocollect Voice, the greatest benefit
from the Heavey RF voice solution has been increased credibility with
customers. Today we can quickly produce records of a customer’s order
content and processing history whenever a question arises. Our customers
know that orders will arrive accurately and on a timely basis. I can’t
imagine where we would be today without voice,” said
“From the beginning of the analysis and development phases of this
project, Heavey RF was able to collaborate with
“Glanbia plc is an outstanding example of the success one company can
experience from applying Vocollect Voice to multiple distribution
functions to solve their key business challenges,” said
Vocollect is the leading provider of innovative, high-quality voice solutions for mobile workers around the world. Vocollect's market-leading technology, products and services help customers achieve a higher level of business performance through voice. Together with a global team of nearly 2,000 certified voice professionals, we enable more than 500,000 workers at almost 2,000 companies around the world to distribute
Vocollect® and Vocollect Voice® are registered trademarks of
About Heavey RF
Phone: (412) 349-2543
Phone: +353 873 743506
Phone: (631) 657-3413